MAJOR DUTIES AND RESPONSIBLITIES:
- Receive referral from Coordinated Entry ( Family Support Center):
- Schedule initial intakes within 48 hours of referral.
- Verify homelessness in writing (3rd party or self-declaration) assure appropriate documentation is obtained to include but no limited to income, SS cards, birth certificates, and ID.
- Complete thorough intake with referred clients.
Employee accomplishes this responsibility by completing the following tasks:- Provide to client short term comprehensive navigation services through Progressive Engagement. This may include walking with client through the system, and modeling behavior for client to include self-advocacy, goal setting, time management, working with agencies, landlords and other needs as called out in the Housing Stability plan;
- Maintain a weekly housing list of all currently enrolled client households and those presumed eligible;
- Schedule initial intakes/screenings within 48 hours of referral. Assess client’s housing needs create Housing Stability Plan, as well as strengths and supports available to client.
- Ask referred household what assistance they need to resolve immediate housing crisis.
- Determine financial assistance to be provided as needed based on household’s stated need and program parameters.
- Develop and Initiate Housing Stability Plan.
Employee accomplishes this responsibility by completing the following tasks:- Identify and prioritize top housing needs.
- Identify individual strengths/assets to help meet identified needs.
- Develop action plan for short-term intervention to resolve housing crisis, use of community resources, and family strengths to create a path to permanent housing stability.
- Verify homelessness in writing (3rd party or self-declaration);
- Assist client in finding housing within appropriate parameters (size, location, Fair Market Rent);
- Negotiate with landlord/property manager as needed;
- Request Housing Quality Standard Inspection to ensure meets minimum HUD standards;
- Complete request for payment in a timely manner for rent, deposit, other financial assistance as needed;
- Acquire other documentation (copy of lease);
- Perform 90-day recertification as needed.
- Assist with locating and securing housing.
Employee accomplishes this responsibility by completing the following tasks:
- Search for landlords that will work with a Rapid Re-Housing program
- Explain RRH program in efforts to create a collaborative relationship with landlord;
- Case manager and client are also responsible for helping to locate housing;
- Respond to Landlord in a timely manner for the following: client emergencies, rent, and deposit and lease issues;
- Negotiate with landlord/property manager as needed;
- Schedule HQS inspection with Pierce County and confirm complete prior to payment or move in;
- Write purchase orders in a timely manner for rent, deposit, other financial assistance as needed;
- Acquire other documentation (copy of lease, W-9)
Employee accomplishes this responsibility by completing the following tasks:
- Complete all mandatory Homeless Management Information System (HMIS) training;
- Complete intake, gather all mandatory documents, work with Homeless Services Data Specialist to coordinate entry into HMIS;
- Enter all ongoing service transactions into HMIS.
- Update and carry out client Housing Stability Plan.
Employee accomplishes this responsibility by completing the following tasks- In conjunction with client household, create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis;
- In collaboration with community resources, help client as needed to meet identified needs through direct services or referrals to appropriate agencies or programs.
- With team, re-assess client eligibility prior to 90 days.
Maintain records and reports.
Employee accomplishes this responsibility by completing the following tasks:
- Keep accurate and timely case management notes;
- Help create and coordinate a Housing Stability Plan based on client directed needs upon intake. Plan is to be updated on an on-going basis;
- Complete recertification paperwork as applicable;
- Complete quarterly rent calculations;
- Keep organized and confidential records;
- Participate in RRH case management meetings and provide case summaries and client status information;
- Participate in problem solving activities with staff members concerning obstacles faced in service delivery and program paperwork compliance.
- Attend meetings as necessary and represent CCS Rapid Re-housing Program.
Employee accomplishes this responsibility by completing the following tasks:
- Participate in CCS/HEN case management meetings and provide case summaries and client status information.
- Attend appropriate training workshops and opportunities to continually improve knowledge and skills.
- Share appropriate information with other staff.
- Navigating Community Resources:
Employee will accomplish this responsibility by completing the following tasks:
- Physically accompany or transport households for the following: meeting with potential landlords, meeting with community resources such as employment, food banks, mainstream benefits, doctor appointments
- Maintain current information on community resources;
- Establish, build and share community resources to include referrals and interactive supportive relationships;
- Work with community partners to create and ease of communication and warm handoffs.
- Crisis Intervention:
Employee will accomplish this responsibility by completing the following tasks:
- Attend training specific to Suicide Prevention, Trauma Informed Care and safety while in the field as well as all other mandatory training;
- Knowledge of community-based programs specific to the population being served- PATH, Adult Protective Services, Child Protective Services, Mental Health Crisis teams, Detox beds, Emergency Shelters, food programs, health clinics, McKinney Vento etc;
- Be flexible in the face of changing client needs.
- Team Development:
Employee accomplishes this responsibility by completing the following tasks:- Mentor new and existing staff and intern around RRH policy changes, paperwork and resources to include best practices;
- Be well versed in CCS system for client referrals as well as working intra-agency;
- Work collaboratively with the following Family Housing Network programs: Rapid Re-Housing, Permanent Supportive Housing, Coordinated Entry, Shelter and Catholic Housing Services.
- Fiscal Management:
Employee accomplishes this responsibility by completing the following tasks:
- Knowledgeable of allowable RRH costs related to housing, employment, transportation, and general housing stability;
- Provide timely paperwork for payment towards client housing, transportation and general housing stability needs;
- Log all funds on internal spreadsheets to track spending;
- Be good stewards of funding.
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- Other duties as assigned.