Revenue Operations Assistant
40 Hours - Regular Full Time with Benefits
Healthcare Scale: $26.80 to $29.81 per Hour DOE

POSITION DESCRIPTION:

Under the direction of the Revenue Manager in the LTC department, the LTC Revenue Operations Assistant is responsible for assisting with a variety of LTC accounting functions including billing, collection, review of time and mileage reports, and preparation of financial reports for management.

This LTC Revenue Operations Assistant is responsible for providing LTC system-wide administrative support to clients, Supervisors, Accounting Staff and Service Directors for the LTC’s 11 Home Care Contracts and private pay clients which generate a total of $70 million in revenue a year.

This LTC Revenue Operations Assistant is responsible for reviewing monthly financial statements, bringing to the attention of the LTC Accounting Liaison any unusual costs or discrepancies and working to resolve.

The person in this position coordinates information flow between clients and Supervisors and Accounting Staff for billing, providing information to set up private pay accounts, accurate billing of those accounts and collection of delinquent accounts.

This LTC Revenue Operations Assistant helps to generate reports for management and will learn to use software that is specific to both accounting and program needs.

MAJOR OR DUTIES AND RESPONSIBILITIES:

• Maintain security of protected health information of all consumers served, ensuring compliance with HIPAA and compliance with all CCSWW and LTC policies and procedures to maintain confidentiality of all protected clinical and medical health information.
• Assist leadership in the preparation for federal and state fiscal audits and reviews as needed.

LTC System-Wide

• Review bi-monthly Time & Mileage Details for accuracy to ensure timely invoices to private pay accounts.
• Help to coordinate monthly billing to each type of funder including private pay, insurance, VA, and hospice.
• Mail monthly statements to individual accounts,
• Ensure acknowledgement of donations received
• For certain categories of billing, follow up on payment discrepancies with the various funding sources. Monitor receivable balances, preparing and sending reminder letters to clients behind in their accounts, including payment follow-up, problem-solve client’s accounts, coordinating between payroll billing and accounting, reconcile A/R and deposit accounts of terminated clients, and prepare purchase orders system-wide for client accounts who are entitled to a refund.
• For certain types of funding, review invoices/billing documents for compliance with contract requirements related to expense reimbursement. Determine billable overtime hours, issue client billing adjustment forms for overtime charges and/or adjustments and submit to accounting for processing. Coordinate/facilitate communication between Accounting, payroll/Billing, client and Home Care Aides regarding billing or payroll issues.
• Receive and process LTC client credit card payments, prepare cash deposit log, and provide address information to the Accounting Department.
• Utilize aged receivables listing to monitor aged receivables and facilitate the collection of past due accounts. Provide billing and payment history information to program staff upon request.
• Ensure the LTC Director, Revenue Manager 1, and Program Managers receive accurate and timely reports on a monthly basis for management decision-making purposes.
• Prepare a write off past due accounts as requested and approved by the LTC Revenue Manager.
• Assist in providing information related to receivables, cash receipts and revenue for the annual regional office’s audit and clients’ tax purposes as needed.
Provider One (P1)
• Monitors and distributes P1 authorizations daily and alert issues or errors to LTC leadership.
Payroll
• Monitors Payroll for discrepancies.
• Troubleshoots with accounting and LTC Leadership any issues or concerns regarding payroll.
Other duties as may be reasonably assigned.

MINIMUM QUALIFICATIONS:

• Relevant experience in accounting and collections.
• Three years of progressively responsible experience working in the accounting field.
• Demonstrated ability to function as a member of a team.
• Proficiency using Microsoft Excel, Word, and 10-key by touch
• Excellent communication skills.
• Excellent organizational skills and ability to work in a busy/diverse environment.
• Ability to work independently in additional to working as a member of a team.
• Applicant must successfully pass required background checks prior to an offer of employment.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multicultural situations.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

PREFERRED QUALIFICATIONS:

• Healthcare billing experience.
• Knowledge of HIPAA guidelines.
• Understanding of the State’s MMIS system – Provider One.
• Experience working in a non-profit environment.

Note to Internal Candidates: HR reviews internal compensation and determines increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer