Shelter Responsibilities
- Ensure the safety and security of employees and guests. Respond daily to crises for the shelter as well as the residents of the Nativity House Apartments on the day shift.
- Ensure all reports are completed on a timely basis. Complete reports for all funding sources.
- Ensures the completion of daily food inventory sheets and food inventory database.
- Ensure security procedures and patrols are followed.
- Monitor security and neighborhood needs, and revise security practices as needed to promote a safe environment and to support program and agency goals.
- Ensure that staff monitor outside security cameras, provide back up to outside security as needed for responding to loitering, drug activity or other behaviors within the two-block radius.
- Ensure that each guest is given an intake interview to get an understanding of their history, issues contributing to homelessness, barriers to housing, and their stage of change.
- Maintain a file on each guest when applicable in accordance with the records retention policy of Catholic Community Services.
- Oversees Hospitality Kitchen the day-to-day operations include coordinating the timely pick-up and delivery of food donations and/or purchases for the Hospitality Kitchen, ensure vendor/donor relations, ensuring proper storage and rotation of supplies and ensuring adequate levels of inventory, and monitoring of
- Oversee and provide behavioral management by helping guests to resolve conflicts and make pro-social choices.
- Oversee the Ban process and ensure that the Ban is appropriate for the situation, written timely, factual, and behaviorally descriptive.
- Other duties as reasonably assigned.
Staff Supervision
- Recruit, train, & schedule site staff. Conduct annual performance reviews with staff.
- Supervise and coordinate schedules for Lead Shelter Program Generalist, Cooks, Shelter Program Generalist, Security, Drivers and On-call staff.
- Promote ongoing training and support, and ensure attendance at all CCS mandatory trainings for site employees.
- Communicate effectively with staff, setting clear and specific expectations.
- Review and address workplace safety issues.
- Mediate and resolve disputes consistent with agency corrective action policy.
- Commit to, model and assure zero tolerance for discriminatory behavior.
- Build relationships with local neighborhood and community representatives to further common goals; including monthly meetings with the TFC/St. Leo’s Campus Security Team.
- Develop and ensure the safekeeping of a workplace that values and supports a culturally and ethnically diverse work environment.
Safety and Sanitation
- Ensure that appropriate safety and sanitation procedures are being followed by regularly inspecting the facility for cleanliness and safety.
- Coordinate with cleaning staff to ensure the following minimum standards:
- Ensure that all areas of the facility (entrances, exits, parking lot, garage, courtyard, dorms, offices, etc.) are free of debris and clutter.
- Ensure that walls, vents and ceilings are dust and mold free.
- Ensure that floors are clean and dry.
- Ensure that equipment and furniture are in proper condition for use.
System-wide collaboration
Work collaboratively with Nativity House Apartment staff, Respite Team, Overnight Shelter, Facilities & Maintenance Staff and the Mental Health Team to ensure the safety and support services for staff and guests.
Provide one-on-one support and referral to HAS Mental Health Team as needed.
Participates in departmental meetings.
Other duties as assigned.